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Privacy Policy
Outbound Mobility Pty Ltd is committed to protecting your privacy. Below we set out our privacy policy commitment in respect of the personal information we hold about you, and what we do with that information. Any personal information that we collect about you will only be used for the purposes for which we have collected it, or as allowed by law.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and to abide by any other relevant law.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, facsimile numbers and face data.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.getoutbound.io, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

Other specific personal information such as face data, is collected, processed, and used only to the extent that is necessary to enable the execution of the rental agreement and its associated service (the booking, pickup and return of a rental vehicle). Face data specifically, is stored in order to validate that the user starting the contract, and in turn the vehicle, is the same user that has been registered. We automatically delete face capture data after 2 years of inactivity on the account and on customer request.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Mailing lists
From time to time we may use your personal information to provide you with current information about Outbound and industry news that you may find of interest. If you do not wish to receive marketing information, you may at any time decline to receive such information by writing to us at hello@getoutbound.io, or if the direct marketing is by email you may also use the unsubscribe function in the email message.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Outbound Mobility Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
We regularly review all our policies and attempt to keep up to date with market expectations. As a consequence, we may change this privacy policy from time to time.
This version of this privacy policy is dated November 2023.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: hello@getoutbound.io
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