Sign up: we just need some basic details to get you moving including a drivers license and payment card. We’ll also need to verify a property code to ensure that only members of the host property's community are accessing the vehicles.
Reserve: view onsite vehicle availability and create a reservation period of up to 1 hour. The first 15 minutes are free and further minutes are charged at the rate shown in the app.
Access: once you're ready to move, press the 'access' button and slide the lock button to open the vehicle from the app.
Move: you now have the true freedom of electric mobility. Simply press the green 'Park' button to lock the car during your trip and then press the yellow lock symbol to unlock the vehicle again.
Return: once you return to the property, we’ll ask you to check the vehicle for any belongings or new damage, plug the vehicle back in and end your trip in the app. It’s that easy - the car is locked and ready for the next person to use Outbound.
Driving a Tesla is fun and a bit different to driving a conventional vehicle. Check out this useful Tesla guide here: https://www.tesla.com/ownersmanual/model3/en_au/
Once you have set up an account and a car is available, simply use the lock and unlock buttons in the app to lock and unlock your vehicle, whether it’s a car, bike or scooter.
Yes. The Outbound fleet is for roundtrip purposes and must be returned to your host property.
Once you’ve landed back at your property, return the vehicle to its dedicated parking space, plug the charger into the vehicle and end your reservation in the app.
You can reserve the vehicle for a period up to 1 hour and beyond that the vehicle is available for others to book.
Outbound charges per hour and per day, with specific prices will vary by vehicle type. Check your property and Outbound app for your tailored pricing. At the end of your trip, you will be charged for the amount of minutes that the vehicle was used.
The driver is covered on the basis of the rental terms and conditions that you have signed up to with Outbound Mobility.
You may cancel at any point during your reservation period and will avoid any ongoing costs.
This can vary by property type and you'll need to check with their rules for vehicle usage.
Of course. Just ask them to create an account and input the property code. Please ensure that the booking is under the account of the driver to avoid a fine and for insurance and liability purposes.
Well, that’s not ideal but don’t worry. Simply call your community manager and we’ll arrange roadside assistance for you.
It is your responsibility to manage the battery range of the vehicle and successfully return it to your property. If you do run out of battery, you might be liable for a fine and towing fees.
Speak to your community manager and we’ll get it sorted for you ASAP. If we can’t get you moving immediately, we’ll find another suitable mode for you or give you Outbound credit.
If it’s an emergency, call 000. Once everyone is safe, collect full details of any other drivers (name, address, license number, vehicle registration, insurance company) and contact your community manager to assist with getting you and your vehicle home safely.
Absolutely. Mobility is an essential service and we want to ensure you have access to a clean, sustainable, and affordable option to get the essential items they need. We have enhanced sanitization levels and are encouraging our community to be good neighbours by keeping the car clean (wipe down before and after) and following government recommendations to keep us all healthy and safe.
As Outbound is an amenity dedicated to specific communities, many users feel safer using our vehicles than public options.
Unfortunately not, unless they are an assistance animal. Cleaning fees may apply.
No smoking of any kind (including vaping) and fines do apply.
There are a few but 99% of our friendly community should never incur one. Penalties are in place for smoking, excessive cleaning, improper return, letting someone else drive on your account, running out of battery, tampering with cameras, a declined payment, failure to report damage, fraudulent account information, use of vehicle outside of booking and any other use of the vehicle outside of the terms and conditions of the Outbound Mobility Terms of Service.
Reach out to our team here and we’ll walk you through the selection and deployment of vehicles and chargers. Every property is different but we expect the process to take no more than 12 weeks.
We have created tools to promote and onboard your residents with this luxury amenity and will train your team on everything.
We are flexible. You can bring your own electric vehicles and use the Outbound platform or you can subscribe to our vehicles to remove associated headaches for you. Either way, we split the user revenues back with you.
The cover for the driver is on the basis of the rental terms and conditions that they sign up to with Outbound Mobility Pty Ltd
This will vary by size of the community, but we typically launch with 2 cars and tailor to match demand.
Speak to your Outbound Community Manager and they will take care of it as soon as possible.
None! Outbound is a turnkey service so we’ll take care of everything for you.
We’re currently a mobile-only platform but working on alternative solutions!
It’s easy to increase the size of your fleet. Just let us know and we’ll make it happen.
During the initial consultation, we’ll scout the property with you to find the most appropriate parking spots.
Properties pay a monthly subscription fee per vehicle for the Outbound service and revenue generated from users is shared with the property to offset the subscription cost. The property is also responsible for electricity costs resulting from onsite charging.
We can take care of everything. Vehicles will be cleaned weekly or when required if there is an emergency mess. Your dedicated community manager will manage your vehicles and support your community. If you'd rather use your in-house cleaning teams to maintain the vehicles, this can be factored in to reduce your monthly subscription.
Mobility is an essential service and we want to ensure our community members have access to a clean, sustainable, and affordable option to get the essential items they need (groceries, medicines, etc). We have enhanced sanitization levels and frequency. We are also encouraging our community to be good neighbours by keeping the car clean (wipe down before and after) and following government recommendations to keep us all healthy and safe.
As Outbound is an amenity dedicated to specific communities, many users feel safer using our vehicles than public options.
